My wife and I made a difficult decision to sell our home in Big Bear Lake, which we had owned for 23 years. We contacted Big Bear Real Estate and Erin Lanza promptly came to our home to introduce herself. She asked questions and listened carefully to learn about us, our priorities, and our feelings. She shared her priorities as an agent, her willingness to keep us posted on every move she made, and always sought our feedback on developments in the selling process. Her personality is so refreshing, she’s quick to laugh, and even quicker to reassure us that everything will be alright. Erin made the selling experience as easy as we could have hoped for. We highly recommend her to anyone selling or purchasing a home in the Big Bear Lake area.